Retail and Customer Service

Retail is one of the Uk’s most diverse & thriving sectors. Employing Over 3 million people in nearly 300,000 businesses across the UK, new and exciting career opportunities are created daily.

If you enjoy working with the public and are looking for a career that boasts some of the highest levels of job satisfaction in the UK then the Retail sector could be for you. The fast moving Retail sector offers a great range of benefits for ambitious and motivated people including flexible working hours, excellent opportunities for career advancement and the potential for high, incentive based, rewards.

What opportunities are there?

Employment and career opprtunities within the retail sector are extremely broad and can include:

• Sales Assistant
• Supervisior
• Department Manager
• Deputy Store Manager
• Store / Area Manager
• Regional Sales Manager
• Regional Director
• Owner / self employed

National Vocational Qualifications (NVQs) and Apprenticeships

These are work related, competence based qualifications accredited by the Industry via Awarding Bodies.

You are required to build a portfolio of evidence around the every day tasks and responsibilities undertaken at work and increase your skills and knowledge to meet the required standard.

To achieve a full Apprenticeship Learners are required to complete the following:

• NVQ
• Technical Certifificate
• Key Skills

To download a PDF of the:
Framework and Unit listing or Marketing Leaflet
for Retail and Customer Service see the Resources section below.