Resources

A4e Information Sheets

Helpful Tools On Actively Listening In Conversations

Actively listening is a careful, structured process of intentionally listening to what someone is saying and effectively responding.
[ Download PDF 194k ]

Understanding How We Listen And How We Become Effective Listeners

Everyday we engage in different types of listening. It is important to recognize how we listen and how this can make an impact on our daytoday interactions with others. There isn’t necessarily a “correct” way to listen, because different situations may call for different ways to listen effectively.
[ Download PDF 175k ]

What Kind Of Communicator Are You?

Every time we speak, we choose and use one of four basic communication styles: assertive, aggressive, passive and passiveaggressive. Understanding the four basic types of communication will help you learn how to react more effectively when confronted with a dfficult person.
[ Download PDF 222k ]

Understanding Barriers That May Exist In Communicating With Others

There are numerous barriers that exist in the ability to communicate. It’s important to be aware of these barriers so that you will know how to best communicate with others!
[ Download PDF 162k ]

Self Directed Learning Resources

NVQ Worksheet, Dealing with Conflict

Working with others is not without its difficulties and problems. At times conflicts arise. In fact, an incredible amount of time and energy is spent in organisations dealing with conflict. Conflict happens at all levels of an organisation – senior management, middle management, supervisory level and at the front line. It is important that conflicts are resolved to ensure effective and efficient working.
[ Download MS WORD 63k ]

External resources

Your Rights at Work - Easy to Read Guide

Published by the Equality and Human Rights Commission
www.equalityhumanrights.com

This book explains how the law helps people with learning disabilities. It tells you about changes you can ask for to make getting a job easier. It tells you about changes you can ask for when you already have a job.
[ Download PDF 833k ]

ACAS Workplace Bullying Guide

Published by ACAS
www.acas.org.uk

Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up to date with today’s employment relations issues – such as discipline and grievance handling, preventing discrimination and communicating effectively in workplaces. Make the most of our practical experience for your organisation – find out what we can do for you.
[ Download PDF 186k ]

Andrea Adams Trust Facts Sheet

Published by The Andrea Adams Trust
www.andreaadamstrust.org/

Andrea Adams, broadcaster and journalist, was the first person to recognise the significance of workplace bullying, and her book entitled ‘Bullying at Work’ published by Virago in 1992, remains a landmark in this field.
[ Download PDF 52k ]