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A4e Information Sheets
Helpful Tools On Actively Listening In Conversations
Actively listening is a careful, structured process of intentionally listening to what someone is saying and effectively responding.
[ Download PDF 194k ]
Understanding How We Listen And How We Become Effective Listeners
Everyday we engage in different types of listening. It is important to recognize how we listen and how this can make an impact on our daytoday interactions with others. There isn’t necessarily a “correct” way to listen, because different situations may call for different ways to listen effectively.[ Download PDF 175k ]
What Kind Of Communicator Are You?
Every time we speak, we choose and use one of four basic communication styles: assertive, aggressive, passive and passiveaggressive. Understanding the four basic types of communication will help you learn how to react more effectively when confronted with a dfficult person.
[ Download PDF 222k ]
Understanding Barriers That May Exist In Communicating With Others
There are numerous barriers that exist in the ability to communicate. It’s important to be aware of these barriers so that you will know how to best communicate with others!
[ Download PDF 162k ]
Self Directed Learning Resources
NVQ Worksheet, Dealing with Conflict
Working with others is not without its difficulties and problems. At times conflicts arise. In fact, an incredible amount of time and energy is spent in organisations dealing with conflict. Conflict happens at all levels of an organisation – senior management, middle management, supervisory level and at the front line. It is important that conflicts are resolved to ensure effective and efficient working.
[ Download MS WORD 63k ]
External resources
Rights at Work - Easy to Read Guide
Published by the Equality and Human Rights Commission
www.equalityhumanrights.com
This book explains how the law helps people with learning disabilities. It tells you about changes you can ask for to make getting a job easier. It tells you about changes you can ask for when you already have a job.
[ Download PDF 833k ]
Equally Different video clips
The Equality and Human Rights Commission commissioned a series of short video clips to promote Equality and Diversity. These clips feature a mix of celebrities, public figures and everyday people who all share their experiences of being seen as "different."
Published by the Equality and Human Rights Commission
www.equalityhumanrights.com
The National Bullying Helpline - Step By Step Guide
Published by the National Bullying Helpline
http://nationalbullyinghelpline.co.uk/
This Step by Step guide covers practical steps you can take if you are a victim of bullying and also what to do if you are accused of being a bully. It also gives advice for employers and further options for everyone to consider.
Please note the National Bullying Helpline has now closed (as of Jan 2011) but the website is still available.
[ Download PDF 192K]
ACAS Workplace Bullying Guide
Published by ACAS
www.acas.org.uk
Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up to date with today’s employment relations issues – such as discipline and grievance handling, preventing discrimination and communicating effectively in workplaces. Make the most of our practical experience for your organisation – find out what we can do for you.
[ Download PDF 186k ]
Andrea Adams Trust Facts Sheet
Published by The Andrea Adams Trust
www.andreaadamstrust.org/
Andrea Adams, broadcaster and journalist, was the first person to recognise the significance of workplace bullying, and her book entitled ‘Bullying at Work’ published by Virago in 1992, remains a landmark in this field.
[ Download PDF 52k ]
Safeguarding Adults with Disabilities
Published by Department of Health
Safeguarding Adults with Learning Disabilities is an information pack to help Partnership Boards work well to stop abuse from happening and help people who have been abused.
[ Download PDF 453k ]
Be Safe
Published by LSC
An introductory guide to health and safety.
The purpose of this booklet is to raise awareness amongst learners about risk and highlight what you can do to ensure your health and safety at work. It also includes information on entitlements and where you can get further help. A workbook is provided to help test your knowledge.
[ Download PDF 2000k ]
The Equality Act - What's new for employers
Published by ACAS
An introductory guide to health and safety.
Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up to date with today’s employment relations issues – such as discipline and grievance handling, preventing discrimination and communicating effectively in workplaces. Make the most of our practical experience for your organisation – find out what we can do for you.
[ Download PDF 306k ]
The Right Start
Published by Health and Safety Executive
Work experience for young people; Health and Safety basics for employer; Work experience introduces young people to the world of work and is a valuable and essential part of their education. HSE sees it as an excellent opportunity to give them a good grounding in health and safety.
[ Download PDF 132k]
Safeguarding Learners
Published by Becta
Information and communications technology (ICT) is part of our lives. We use it every day for study, work, entertainment, shopping and getting in touch with our family and friends.
[ Download PDF 439k]
Electronic Information Point
Created by A4e, this spreadsheet is designed to provide signposting information for anyone in need of advice and guidance. It covers many issues, such as homelessness, addiction, family problems and more. It will be regularly updated and expanded upon and all links will be checked once a month to ensure they are correct.
Everyone Matters Calendar 2011 and Supporting Resources:
Everyone Matters Calendar 2011
Click on the link above for your copy of the Everyone Matters Calendar for 2011. With a theme for each month we aim to celebrate diversity and raise awareness of staff, employers and learners and everyone else. A4e Learning and Skills staff take part in events to both raise awareness and raise money for charity. Click on the link above to see more.
Click on the links below for supporting materials for each monthly theme:
January - "Respect" resource pack
February - "Faith" resource sheets
March - "Let's Celebrate Diversity" poster pack
April - "Random Acts of Kindness" news sheet
May - "Promoting Safety and Safeguarding" resource pack
June - "Disability Awareness" resource pack
